Job Description

  • Answer telephones, forward calls, provide information, take messages and follow-up on calls as needed and appropriate.
  • Greet all persons entering establishment, ascertain needs if any and provide appropriate follow-up as needed by the individual situation.  
  • Handles emergencies immediately and appropriately.
  • Transmit information or documents to customers, using computer, mail, or facsimile machine.
  • Collect, sort and distribute incoming mail (postal & campus) and prepare outgoing mail, UPS, Fedex or courier deliveries.
  • Hear and resolve complaints from customers or the public.
  • Receive and record payments per departmental guidelines.
  • Maintain and keep up to date records of resident status (vacations, hospital stay, etc.) utilizing the designated program for the area of assignment.
  • Perform administrative support tasks, such as filing, preparing correspondence, or operating calculators or computers to work with pay records, invoices, payments, or other documents.
  • Provides designated services for residents as defined for the area which may include check cashing, sale of postage, photocopying, faxes sending/receiving,
  • Maintains cash boxes if area has one or more insuring funds are accounted and balance at the end of the shift. 
  • File and maintain records.
  • Provide information about establishment, such as location of departments or offices, employees within the organization, or services provided.
  • Take orders for merchandise or materials and send them to the proper departments to be filled.
  • Process and prepare memos, correspondence, travel vouchers, or other documents.
  • Receive payment and record receipts for services.
  • Schedule appointments and maintain and update appointment calendars.
  • Analyze data to determine answers to questions from customers or members of the public.
  • Keep a current record of staff members' whereabouts and availability.
  • Enroll individuals to participate in programs and notify them of their acceptance.
  • Schedule space or equipment for special programs and prepare lists of participants.
  • Perform duties, such as taking care of plants or straightening magazines to maintain lobby or reception area.
  • Other duties as assigned.

Application Instructions

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