Resident Services Director - Full Time

Join Our Team as Resident Services Director
La Posada at Pusch Ridge - Oro Valley, AZ

Are you passionate about exceptional service and building meaningful connections? Do you value integrity, excellence in service, and quality relationships? If so, we invite you to bring your talents to La Posada at Pusch Ridge, a brand-new upscale independent retirement community nestled in the scenic beauty of Oro Valley, Arizona.

We are currently seeking a Resident Services Director to join our dedicated leadership team.

About the Role:
Reporting directly to the Executive Vice President, the Resident Services Director is responsible for ensuring a high level of resident satisfaction by overseeing and coordinating the delivery of key services, including transportation, the service center, and front desk programs. This position plays a vital role in shaping the day-to-day experience of our residents by leading with professionalism, warmth, and a commitment to excellence.

Why Join La Posada?

• Competitive Pay
• Health Insurance
• Paid Time Off
• 401(k) with Company Match
• Mileage Incentive - For employees commuting more than 15 miles
• Employee Assistance Program

Essential Functions

• Commitment to promote La Posada’s mission; commitment to service excellence as well as ability to embrace other La Posada values and "ends."
• Ensure that new resident orientation is timely and positive and that paperwork is completed and returned. Handle garage, carport, storage and golf cart space assignments.
• Ensure good communication between all resident service departments, as well as between management and these departments and the residents we serve. This position is a primary contact for resident issues and concerns.
• Ensures good communication with marketing and settling-in so that resident experience is seamless.
• Assists as needed with planning and coordination for special functions.
• Monitor resident satisfaction within resident services areas (assist with and evaluate annual survey process and results).
• Works directly with resident hospitality committee and any other designated resident council committees.
• Monitors productivity and morale of resident services staff in all areas.
• Ensure adequate customer service training of new staff needed to support the operation of resident services departments.
• Ensure that all resident service departments (Service Center, Front Desk, Transportation) understand and adhere to La Posada policies, especially with regard to employee treatment and resident relationships.
• Supports and promotes the community benefit program: tracking and documentation of annual summary and disclosure (between 1/15 - 2/1 each year).
• Interfaces with campus case managers and CCC committee in the interest of residents to facilitate wellness and campus transfers.
• Develops and maintains the integrity of the resident services budgets.
• Ensures that resident manual and other resident communications are current and distributed in a timely and accurate manner.
• Shares responsibility for identifying refurbishment needs in common areas.
• Maintains, trains and oversees the campus wide resident database and assists with future development.
• Other duties as assigned.

Competencies

• Demonstrated abilities in planning, problem-solving, and decision-making.
• Ability to establish and monitor effective working relationships with staff, community volunteers, residents, and management. Is able to relate to others in a fair, tactful, and courteous manner under all circumstances.
• High level of flexibility and tolerance to adjust to changes in workloads, assignments, and hours.
• Communication, Oral - Ability to communicate effectively with others using the spoken word.
• Professional and Courteous Communication - Ability to communicate professionally and courteously with residents, patients, guests, and family members.
• Communication, Written - Ability to communicate in writing clearly and concisely.
• Creative - Ability to work creatively and effectively with staff and residents.
• Customer Oriented - Ability to take care of the customers’ needs while following company procedures.
• Confidentiality - Ability to maintain confidentiality of written and spoken word.
• Project Management - Experience in general areas of organizational planning and social functions.
• Active Listening - Ability to actively attend to, convey, and understand the comments and questions of others.
• Analytical Skills - Ability to use thinking and reasoning to solve a problem.
• Change Management - Ability to encourage others to seek opportunities for different and innovative approaches to addressing problems and opportunities.
• Coaching and Development - Ability to provide guidance and feedback to help others strengthen specific knowledge/skill areas.
• Conflict Resolution - Ability to deal with others in an antagonistic situation.
• Honesty / Integrity - Ability to be truthful and be seen as credible in the workplace.
• Initiative - Ability to make decisions or take actions to solve a problem or reach a goal.

Skills and Abilities

• Education : Bachelor's Degree (four year college or university)
• Experience : Three to seven years related experience
• Computer Skills
  General computer skills with a suite such as Microsoft office and the ability to learn and use specialized systems related to residents services management.

If you’re excited about creating exceptional experiences in a high-quality, resident-focused environment-we’d love to hear from you!

Apply today and help us build a community where people truly feel at home.