Job Description

Essential Functions Statement(s)

  • Resolve customer complaints regarding food service.
  • Train workers in food preparation, and in service, sanitation, and safety procedures.
  • Inspect supplies, equipment, and work areas to ensure efficient service and conformance to standards.
  • Observe and evaluate workers and work procedures in order to ensure quality standards and service.
  • Monitor compliance with policies and procedures for servers including, service, appearance, customers service and assigned duties.
  • Monitor server sections for flow and distribution of workload, catering functions for special set ups and service issues, and salad bar and buffets for professional and appealing appearance.
  • Complete opening and closing server duty rosters, section assignments, server schedules, and daily record of events in FOH Log and FOH Attendance in Outlook.
  • Record and manage daily supplies and beverage inventory controls.
  • Prepare information for supervisors as requested on dining room operation and performance.
  • Assign duties, responsibilities, and work stations to employees in accordance with work requirements.
  • Oversees the set-up of all stations.
  • Checks resident floor refrigerators for cleanliness and appropriate par stock levels.
  • Specify food portions and courses, production and time sequences, and workstation and equipment arrangements.
  • May be asked to recommend measures for improving work procedures and worker performance to increase service quality and enhance job safety.
  • Other duties as assigned.


Competency Statement(s)

  • Communication, Oral - Ability to communicate effectively with others using the spoken word.
  • Professional and Courteous Communication - Ability to communicate professionally and courteously with residents, patients, guests, and family members.
  • Computer Skills - Excellent computer skills
  • Organized - Ability to organize and prioritize multiple tasks.
  • Safety Awareness - Follows all Infection Control practices, including handwashing techniques, standard precautions, isolation precautions, and safety precautions.
  • Coaching and Development - Ability to provide guidance and feedback to help others strengthen specific knowledge/skill areas.
  • Communication, Written - Ability to communicate in writing clearly and concisely.
  • Ethical - Ability to demonstrate conduct conforming to a set of values and accepted standards.
  • Problem Solving - Ability to find a solution for or to deal proactively with work-related problems.
  • Team Builder - Ability to convince a group of people to work toward a goal.
  • Honesty / Integrity - Ability to be truthful and be seen as credible in the workplace.
  • Training - Ability to develop a particular skill in others to bring them up to a predetermined standard of work performance.
  • Judgment - The ability to formulate a sound decision using the available information.


Education : High School Graduate or General Education Degree (GED)

Experience : One to two years related experience

Application Instructions

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