Job Description

We are currently seeking a part-time Service Center Associate. This position is ideal for someone who is compassionate, dependable, detail-oriented, prioritizes well, values teamwork, and LOVES seniors. Experience in Service Center is a plus but we are willing to train the right applicant.

With over 30 years as a caring and loving community, we are proud of our commitment to provide a lifestyle that maximizes the well-being of our residents.

As a La Posada Service Center Associate, you will work in a beautiful environment with all the tools and equipment you need to succeed.

Why is La Posada the right place to expand your career?

  • Paid Time Off
  • 401(k) with company match
  • Mileage incentive program if you live over 15 miles away
  • Beautiful campus with free on-site fitness center

Essential functions:

  • Operate communication systems, such as telephone, switchboard, intercom, two-way radio, or public address.
  • Answer incoming calls, greeting callers, providing information, transferring calls and/or taking messages as necessary.
  • Answer rapidly incoming telephone calls one immediately after another.
  • Route emergency calls appropriately.
  • Page individuals to inform them of telephone calls, using paging, interoffice communication and radio equipment
  • Place telephone calls or arrange conference calls as instructed.
  • Perform clerical duties, such as typing, proofreading, accepting orders, scheduling appointments, and sorting mail.
  • Contact security staff members when necessary, using cell phones and radios.
  • Record messages, suggesting rewording for clarity and conciseness.
  • Answer simple questions about clients' businesses, using reference files.
  • Complete order forms and billing sheets for orders for room, transportation and other services.
  • Follow the processes and procedures that the service center defines for handling calls on every call.
  • Function comfortably in a fast-paced, performance-based call center environment where every call is monitored and assessed to see if you meet required performance levels.
  • Conduct yourself and answer customer inquiries in a courteous and professional manner
  • Search for and enter information on your computer, moving between 2 or more open browser windows on the desktop, while you are on the phone.

Requirements:

  • Computer skills: Proficiency with word processing, spreadsheets, Microsoft Outlook and other office software.
  • Data entry skills with good accuracy and reasonable speed.
  • Able to navigate in Windows and use the Internet for looking up information.
  • Maintain calendars in Outlook as well as use email.
  • Operate phone and radio equipment.
  • Excellent customer service skills.

If you believe you would be a good fit for this position and you live by the values of integrity, compassion, and respect for seniors and co-workers, then you may be the candidate we’re looking for!

 

Application Instructions

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