Shift: Midnight

12:00 am to 7:30 am

We are currently seeking a part-time Service Center Associate. This position is ideal for someone who is compassionate, dependable, detail-oriented, prioritizes well, values teamwork, and LOVES seniors. Experience in Service Center is a plus but we are willing to train the right applicant.

With over 30 years as a caring and loving community, we are proud of our commitment to provide a lifestyle that maximizes the well-being of our residents.

As a La Posada Service Center Associate, you will work in a beautiful environment with all the tools and equipment you need to succeed.

Why is La Posada the right place to expand your career?

• Paid Time Off
• 401(k) with company match
• Mileage incentive program if you live over 15 miles away
• Beautiful campus with free on-site fitness center

Essential functions:

• Operate communication systems, such as telephone, switchboard, intercom, two-way radio, or public address.
• Answer incoming calls, greeting callers, providing information, transferring calls and/or taking messages as necessary.
• Answer rapidly incoming telephone calls one immediately after another.
• Route emergency calls appropriately.
• Page individuals to inform them of telephone calls, using paging, interoffice communication and radio equipment
• Place telephone calls or arrange conference calls as instructed.
• Perform clerical duties, such as typing, proofreading, accepting orders, scheduling appointments, and sorting mail.
• Contact security staff members when necessary, using cell phones and radios.
• Record messages, suggesting rewording for clarity and conciseness.
• Answer simple questions about clients' businesses, using reference files.
• Complete order forms and billing sheets for orders for room, transportation and other services.
• Follow the processes and procedures that the service center defines for handling calls on every call.
• Function comfortably in a fast-paced, performance-based call center environment where every call is monitored and assessed to see if you meet required performance levels.
• Conduct yourself and answer customer inquiries in a courteous and professional manner
• Search for and enter information on your computer, moving between 2 or more open browser windows on the desktop, while you are on the phone.

Requirements:

• Computer skills: Proficiency with word processing, spreadsheets, Microsoft Outlook and other office software.
• Data entry skills with good accuracy and reasonable speed.
• Able to navigate in Windows and use the Internet for looking up information.
• Maintain calendars in Outlook as well as use email.
• Operate phone and radio equipment.
• Excellent customer service skills.

If you believe you would be a good fit for this position and you live by the values of integrity, compassion, and respect for seniors and co-workers, then you may be the candidate we’re looking for!