Service Center Associate - Part-time

Shift: Thursday, Friday and Saturday

12:00 am to 7:30 am

We are currently seeking a part-time Service Center Associate. This position is ideal for someone who is compassionate, dependable, detail-oriented, prioritizes well, values teamwork, and LOVES seniors. Experience in Service Center is a plus but we are willing to train the right applicant.

With over 30 years as a caring and loving community, we are proud of our commitment to provide a lifestyle that maximizes the well-being of our residents.

As a La Posada Service Center Associate, you will work in a beautiful environment with all the tools and equipment you need to succeed.

Why is La Posada the right place to expand your career?

• Paid Time Off
• 401(k) with company match
• Mileage incentive program if you live over 15 miles away
• Beautiful campus with free on-site fitness center

Essential functions:

• Operate communication systems, such as telephone, switchboard, intercom, two-way radio, or public address.
• Answer incoming calls, greeting callers, providing information, transferring calls and/or taking messages as necessary.
• Answer rapidly incoming telephone calls one immediately after another.
• Route emergency calls appropriately.
• Page individuals to inform them of telephone calls, using paging, interoffice communication and radio equipment
• Place telephone calls or arrange conference calls as instructed.
• Perform clerical duties, such as typing, proofreading, accepting orders, scheduling appointments, and sorting mail.
• Contact security staff members when necessary, using cell phones and radios.
• Record messages, suggesting rewording for clarity and conciseness.
• Answer simple questions about clients' businesses, using reference files.
• Complete order forms and billing sheets for orders for room, transportation and other services.
• Follow the processes and procedures that the service center defines for handling calls on every call.
• Function comfortably in a fast-paced, performance-based call center environment where every call is monitored and assessed to see if you meet required performance levels.
• Conduct yourself and answer customer inquiries in a courteous and professional manner
• Search for and enter information on your computer, moving between 2 or more open browser windows on the desktop, while you are on the phone.

Requirements:

• Computer skills: Proficiency with word processing, spreadsheets, Microsoft Outlook and other office software.
• Data entry skills with good accuracy and reasonable speed.
• Able to navigate in Windows and use the Internet for looking up information.
• Maintain calendars in Outlook as well as use email.
• Operate phone and radio equipment.
• Excellent customer service skills.

If you believe you would be a good fit for this position and you live by the values of integrity, compassion, and respect for seniors and co-workers, then you may be the candidate we’re looking for!

*We strongly value diversity and believe in fostering an inclusive work environment where everyone feels respected, valued, and supported. We welcome individuals from all backgrounds and cultures to join our team. We embrace the unique perspectives and experiences that each person brings, as it enhances our creativity, teamwork, and overall success.*